INFO & CONTACT

We have already set a high bar but our goal is to improve ourselves everyday and every time, with each and every new product we will be releasing.

We take great care of our customers and highly regard their feedback, we believe our clientele deserve the best treatment ever, and we are fully committed to do so. Gaudio will always be listening to its customers’ needs and to deliver and strive to deliver a better product.

For this reason, we encourage you to contact us for any questions, enquiries, or information you may need or any problems that may arise at the following address:
support@gaudiolabs.com

If you are interested in doing business with us, whether you’re willing to distribute our products in your country or want to discuss a possible alliance in developing a tailor-made solution for your company, you can contact us via email at the following address:
business@gaudiolabs.com

Place your order easily, directly from our webshop. (1)
Pay in USD, EUR or CHF at your convenience, so you can avoid high conversion fees.
Paypal, wire transfer, credit or debit card as your preferred payment method. (2)
Free 2-days delivery shipment in Switzerland included and a small contribution fee asked for Worldwide delivery (2-6 days) of CHF 35.
For our European customers, VAT and duties fees will get automatically added to the basket during the checkout for an hassle-free customer experience.

(1) An email of order acknowledgement will be sent. A second email of order fulfilment will be issued after confirmation of received payment.
In the event the product should be temporarily unavailable or out of stock, an email notification will be sent to the customer.
(2) For purchases through Paypal a small additional fee will be charged.

You can download our user manual here

FAQ

We offer fast-worldwide shipping at a very reasonable cost. In case you should not be able to locate your country in the check out, please contact us at support@gaudiolabs.com and we will do our best to sort it out for you.

If the product is in stock, consider a couple of working days for order fulfilment after payment confirmation, then add 2 working days for deliveries in Switzerland and 2-6 working days for deliveries Worldwide with our efficient carriers.

Sure you can. After payment confirmation, an order fulfilment note will be sent to you via email. Here you will find the tracking number of your order.

Recent orders which haven’t been shipped can be cancelled or modified by contacting us as fast as possible at support@gaudiolabs.com .

However, if the order has already shipped, we can’t do any modification to the status.

If you are not satisfied with your product you can return it within 14 days from delivery. Please visit our “RETURN POLICY” paragraph here for further details.

The carrier will leave a note of delivery attempt into your mailbox or attached to your door through which it will inform you about the next delivery or about the different options to reschedule the delivery.

Don’t worry. Please follow the automated steps provided during log in to recover your account credentials or change your password.

We call a driver a speaker, and more specifically the type of micro-speaker called balanced armature driver. Micro-speakers can be made with different technologies: balanced armature driver, dynamic micro speaker, electrostatic speaker and piezo speakers are some examples, to name a few.

Having more speakers doesn’t automatically mean better performance. We worked solid hours to get the best out of each product we design. You can be confident that our 3 driver models can easily rival designs made of 4, 5 and 6 drivers from most of our competitors.

We are proud of our Swiss product. We employ high-grade materials and adopt meticulous methods to guarantee the best product possible. Trust us, you will be pleasantly surprised by the outcome.

Please download our user booklet here

Please download our user booklet here

Please visit our “WARRANTY” page, here

Please take a look at our “TERMS AND CONDITIONS” page, here

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